Position Summary
The Clinical Recall Officer is responsible for coordinating and managing clinical recall and reminder systems to support high-quality, continuous patient care. The role ensures clients receive timely follow-up for chronic disease management, preventative health, immunisations, screening programs, and care plans in line with clinical guidelines and organisational requirements.
Key Responsibilities
- Manage the daily patient Recall System
- Support and organise approach to primary health care delivery through opportunistic screening and population health activities through the active use of the MMEX Patient Information Recall System.
- Contribute to the planning and development of clinical services and visiting specialists through regular management team meetings.
- Coordinating telehealth consultations,
- Contact clients via phone, SMS, or written communication to arrange appointments.
- Monitor outstanding recalls and escalate clinically urgent matters.
- Maintain accurate and up-to-date clinical records.
- Support reporting, audits, and accreditation activities.
- Work collaboratively with clinicians and health staff.
Selection Criteria
Essential:
Certificate III or IV in Health or Medical Administration or equivalent experience.
Experience in healthcare administration and recall systems.
Strong data entry and IT skills.
Well-developed communication and organisational skills.
Commitment to culturally safe practice.
Desirable:
Experience in an Aboriginal Community Controlled Health Organisation.
Knowledge of MMEX or similar systems.
Current “C” class Driver’s License.
Requirements
National Police Clearance
Proof of eligibility to work in Australia |